Our Commitment to
Transparency & Protection

Polaris Life Strategy provides professional life coaching, personal development consulting, and complementary wellness support. Our services are educational and supportive in nature and are intended to help clients clarify goals, explore options, and take meaningful action in their lives.

Polaris Life Strategy is a coaching and consulting practice. We are not a medical, psychological, therapeutic, legal, or financial advisory service.

Polaris Life Strategy uses nine complementary disciplines - including astrology, numerology, palmistry, aura cleansing, yoga, meditation, music therapy, ayurveda, and spirituality - as supportive tools within our coaching framework.

These tools are used to provide insight, facilitate reflection, and support personal development. They are not presented as scientifically proven treatments, medical interventions, or guaranteed predictors of any outcome. Individual results will vary.

Clients engage with Polaris Life Strategy of their own free will and take full responsibility for decisions made as a result of coaching sessions or program participation. Polaris Life Strategy does not guarantee any specific outcome, result, or transformation.

Clients are encouraged to continue working with relevant licensed professionals - including doctors, therapists, lawyers, and accountants - alongside any Polaris engagement.

Polaris Life Strategy reserves the right to decline, discontinue, or refer any client where it is determined that our services are not an appropriate fit, or where a client’s needs exceed the scope of coaching. This determination is made with care and in the best interest of the client.

Each Polaris session involves significant preparation time, dedicated calendar availability, and practitioner energy. This policy exists to protect both the client’s investment and the practitioner’s capacity to deliver the best possible service to all clients.

The Polaris Circle operates on a monthly rolling subscription. Members may cancel at any time by providing written notice at least 5 business days before the next billing date. Cancellation takes effect at the end of the current billing period. No partial-month refunds are issued.

Access to community resources, recordings, and materials ceases at the end of the final paid period.

Retreat bookings are non-refundable within 30 days of the retreat date. Cancellations made 31 to 60 days prior receive a 50% refund. Cancellations made more than 60 days prior receive a full refund minus a $100 deposit. Spots may be transferred to another individual with prior written approval.

In the event of a documented medical emergency or serious unforeseen circumstance, Polaris Life Strategy will review requests for exceptions to this policy on a case-by-case basis. We approach these situations with compassion and fairness.

To request an exception, contact us in writing at Emergency@PolarisLifeStrategy.com with relevant documentation.

In the rare event that Polaris Life Strategy must cancel a session or service, clients will be offered a full refund or a reschedule at no additional cost. We will provide as much notice as possible and will always act in the client’s best interest.

Polaris Life Strategy is based in Oshawa, Ontario, Canada. We are committed to protecting the privacy and confidentiality of all clients and website visitors in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

• Name, address, email address, phone number, and location provided during booking or intake
• Date, time, and place of birth (for astrological and numerological work, provided voluntarily)
• Health, personal, and emotional information shared during sessions or via intake forms
• Payment information (processed securely via third-party payment providers; we do not store card details)
• Website usage data collected via cookies and analytics tools
• Communications sent to us via phone, email, contact forms, or messaging platforms

• To deliver coaching sessions, programs, and services you have booked
• To prepare personalised materials including intake summaries and astrological readings
• To process payments and maintain financial records as required by law
• To communicate with you about your bookings, programs, and relevant offerings
• To improve our services based on anonymised feedback and data
• To send marketing communications, only where you have given explicit consent

Everything shared in a Polaris coaching session is treated as strictly confidential. We do not share, sell, or disclose session content to any third party without your explicit written consent, except where required by law (for example, in cases of imminent risk of harm to yourself or others).

Anonymised, non-identifiable insights may be used for professional development, supervision, or service improvement purposes.

We do not sell your personal data. We may share limited data with trusted third-party service providers (such as scheduling software, payment processors, and email platforms) solely for the purpose of delivering our services. These providers are required to protect your data in accordance with applicable privacy law.

Client records are retained for a minimum of 7 years following the end of an engagement, as required by Canadian tax and business law. Session notes and personal information are stored securely and destroyed appropriately at the end of the retention period.

Under PIPEDA and applicable provincial law, you have the right to access the personal information we hold about you, request corrections, withdraw consent to non-essential communications, and request deletion of your data (subject to legal retention requirements). To exercise any of these rights, contact us at Data@PolarisLifeStrategy.com.

Our website uses cookies for analytics and functionality purposes. By using our website, you consent to the use of cookies in accordance with this policy. You may disable cookies in your browser settings, though this may affect the functionality of some features.

By booking a session, enrolling in a program, or using this website, you confirm that you have read, understood, and agree to these Terms of Use and all associated policies. If you do not agree, please do not use our services or this website.

Polaris Life Strategy services are available to individuals aged 18 years and over. By booking, you confirm that you are at least 18 years of age.

• Provide accurate and complete information during intake and throughout your engagement
• Attend sessions on time and prepared; notify us promptly if you need to cancel or reschedule
• Engage honestly and openly to get the most from your sessions
• Take responsibility for your own decisions and actions following coaching
• Treat your practitioner with respect in all communications
• Not record sessions without prior written consent

All materials provided by Polaris Life Strategy - including workbooks, session summaries, the Polaris Blueprint document, guided practices, and digital products - are the intellectual property of Polaris Life Strategy. These materials are for your personal use only and may not be reproduced, shared, sold, or distributed without prior written consent.

To the fullest extent permitted by applicable law, Polaris Life Strategy and our practitioners and/or counsellors and/or consultants and/or advisors and/or employees and/or associates and/or principals shall not be liable for any indirect, incidental, special, or consequential damages arising from participation in our services or use of this website. Our total liability in any circumstance shall not exceed the total fees paid by the client for the specific service giving rise to the claim.

Client testimonials shared on our website and marketing materials are genuine and shared with the client’s written consent. Identifying details may be changed to protect client privacy. Results described in testimonials are individual experiences and are not guaranteed.

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ontario.

Polaris Life Strategy reserves the right to update these Terms of Use at any time. Updated terms will be posted on this page with a revised effective date. Continued use of our services following any update constitutes acceptance of the revised terms.

Polaris Life Strategy is committed to delivering genuine value in every session and program. We take the quality of our work seriously and stand behind it. At the same time, transformation work requires active participation and commitment from the client - results cannot be guaranteed and refunds are not issued on the basis of outcome alone.

• Refunds are only available within the timeframes specified in the Cancellation Policy above
• Digital products (workbooks, meditations, courses) are non-refundable once accessed or downloaded
• Polaris Circle monthly memberships are non-refundable for the current billing period
• Refunds are not issued where a client has participated in sessions and subsequently decided the program is not for them

If Polaris Life Strategy fails to deliver a service as agreed due to reasons within our control, we will offer a full refund or replacement service at the client’s choice. We will always act with integrity in these situations.

All refund requests must be submitted in writing to Refund@PolarisLifeStrategy.com within the applicable timeframe. Please include your name, the service booked, the date of booking, and the reason for your request. We will respond within 5 business days.